How can I contact ElvoraHouse support?
You can contact our support team at service@elvorahouse.com. We aim to respond within 24–48 hours, excluding weekends and public holidays.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at service@elvorahouse.com, including clear photos of the issue. We will resolve the matter promptly.
How long does delivery take?
Delivery times vary depending on the product and destination. Most orders are delivered within 5–15 business days after dispatch. Tracking details are provided as soon as your order ships.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive an email with tracking details so you can monitor your delivery at every stage.
Can I cancel or change my order after placing it?
You may cancel your order before dispatch for a full refund.
Once an order has been dispatched, it can no longer be modified. However, you still retain your legal right to cancel the purchase within 14 days of receiving the item, in accordance with UK consumer law. Please refer to our Refund & Return Policy for full details.
Where do your products ship from?
Orders are dispatched from our fulfilment partners based on product availability, with tracked delivery provided for every shipment.
Are my personal details secure?
Yes. We use industry-standard security measures to protect your personal information. Your data is handled in accordance with applicable data protection laws and our Privacy Policy.
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods available at checkout.
What should I do if my delivery is delayed?
If your delivery takes longer than expected, please contact customer support with your order number so we can assist you.