Privacy policy

Privacy Policy – ElvoraHouse

Last updated: 25 August 2025

ElvoraHouse (“we”, “us”, or “our”) operates this website and provides related services (“Services”) with the purpose of offering you a secure and personalised shopping experience. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site, make a purchase, or interact with us.

This Privacy Policy is drafted in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, billing and delivery address, telephone number, and email address.

  • Payment Information: credit or debit card details, billing records, and transaction history (processed securely by third-party payment providers).

  • Account Information: username, password, preferences, and settings (where applicable).

  • Transaction Data: items viewed, added to basket, purchased, returned, or cancelled.

  • Communications: information provided when you contact our customer support.

  • Device and Usage Data: IP address, browser type, device identifiers, and browsing activity.

We collect information directly from you, automatically through cookies and similar technologies, or via trusted partners such as Shopify, which powers our e-commerce platform.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders, including payment and shipping.

  • Provide and personalise your shopping experience.

  • Send service-related communications, such as order updates and account notifications.

  • Conduct marketing activities, subject to your consent where required by law.

  • Ensure security, prevent fraud, and comply with legal obligations.

3. Sharing Your Information

We may share your personal data with:

  • Shopify, for website operation, order processing, and payment handling.

  • Logistics, fulfilment, and shipping partners, including international suppliers, to deliver purchases.

  • Marketing and advertising providers, in accordance with your preferences.

  • Authorities or regulators, where legally required.

Your information may be transferred outside the United Kingdom or EEA. In such cases, we rely on recognised safeguards such as UK International Data Transfer Agreements or equivalent contractual protections.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential website functionality.

  • Analyse website traffic and performance.

  • Provide personalised offers and advertising.

You can manage cookie preferences through your browser settings or opt out of targeted advertising where applicable.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Maintain customer accounts,

  • Fulfil orders and provide Services,

  • Comply with legal and regulatory obligations,

  • Resolve disputes or enforce agreements.

6. Your Rights under UK GDPR

Depending on your location, you may have the right to:

  • Access: request a copy of your personal data.

  • Correction: request correction of inaccurate or incomplete data.

  • Deletion: request deletion of your personal data.

  • Portability: request transfer of your data to another provider.

  • Objection: object to processing for marketing purposes.

  • Restriction: request limitation of certain processing activities.

You may exercise these rights by contacting us at service@elvorahouse.com.
We may require verification of your identity before processing your request.

7. Children’s Data

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected such information, please contact us for prompt deletion.

8. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system can be guaranteed to be 100% secure. We recommend avoiding the transmission of sensitive information via unprotected channels.

9. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: service@elvorahouse.com
Business Name: ElvoraHouse
Location: London, United Kingdom