Terms of service

ElvoraHouse is responsible for this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, our customer, with a personalised shopping experience (the “Services”).
ElvoraHouse operates using Shopify technology, which enables us to make the Services available to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or any other transaction through the Services, or when you communicate with us in any other way.
In case of any conflict between our Terms of Service and this Privacy Policy, this Policy shall prevail regarding the collection, processing, and sharing of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood how your information is collected, used, and shared as described here.

Personal Information We Collect or Process


When we refer to “personal information”, we mean information that identifies or can be associated with you or another person. Personal information does not include anonymised data or information that has been de-identified so that it can no longer be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from such data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, such as your name, address, billing address, delivery address, phone number, and email.
  • Financial information, including credit or debit card numbers, bank account details, payment data, and transaction information.
  • Account information, such as your username, password, preferences, and settings.
  • Transaction details, such as items you view, add to your basket or wishlist, purchase, return, exchange, or cancel, as well as your order history.
  • Communications, including any information you provide when contacting our customer service.
  • Device information, such as device type, browser, network connection, IP address, or other unique identifiers.
  • Usage data, such as details about how and when you interact with our Services.

Sources of Personal Information


We may collect your personal information in the following ways:

  • Directly from you, when you create an account, visit or use our Services, communicate with us, or otherwise provide your details.
  • Automatically, when you use our Services or visit our website, including through cookies or similar technologies.
  • From our service providers, such as those providing technology, analytics, customer support, fulfilment, or payment processing on our behalf.
  • From partners or third parties, such as marketing or advertising partners.

How We Use Your Personal Information


Depending on how you interact with us or which Services you use, we may use your information for the following purposes:

  • To provide, personalise, and improve the Services.
    We use your data to deliver the Services to you — including fulfilling contracts, processing payments, managing orders, remembering preferences, sending account updates, handling returns or exchanges, and recommending products that may interest you.

  • Marketing and advertising.
    We may use your information to send promotional messages by email, text, or post, and to display relevant online advertisements — including those based on your previous interactions with our Services.

  • Security and fraud prevention.
    We use your data to authenticate accounts, prevent fraud, and maintain a safe and secure shopping environment.

  • Customer communication.
    To respond to your queries, provide customer support, and maintain our relationship with you.

  • Legal purposes.
    To comply with applicable laws, respond to valid legal requests, or investigate and resolve disputes or potential breaches of our terms and policies.

How We Share Your Personal Information


We may share your personal information with third parties for legitimate purposes, including:

  • With Shopify, manufacturers, and service providers who support our business operations (e.g. payment processing, IT management, analytics, order fulfilment, and shipping).
  • With marketing and business partners to deliver advertising and promotional services. For example, we may enable Shopify’s third-party advertising services that display tailored ads based on your online activity.
  • With your consent, when you authorise us to share information, for instance through social media widgets or integrations.
  • With affiliates or other entities within our corporate group.
  • In connection with business transactions, such as mergers or restructurings, or to comply with legal obligations.

Relationship with Shopify


Our Services are hosted by Shopify, which collects and processes certain personal information about your use of our store in order to provide and improve the Services.
Data you submit through our store may be shared with Shopify or third parties in other countries to help deliver and enhance our Services.
Shopify may also use aggregated data from your interactions across different stores to improve its technology and services.
For more details on how Shopify processes your information and what rights you may have, please visit the Shopify Privacy Policy.

Third-Party Links


Our Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security practices of such sites and encourage you to review their respective privacy policies before providing any information.
The inclusion of these links on our website does not imply any endorsement of their content or operators.

Children’s Information


Our Services are not intended for use by children, and we do not knowingly collect personal information from minors.
If you are a parent or guardian and believe that your child has shared personal data with us, please contact us to request its deletion.

Security and Retention


We use appropriate technical and organisational measures to safeguard your personal information; however, no system is completely secure.
We retain personal data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices


Depending on your location, you may have the following rights regarding your personal data:

  • Access – to request a copy of the information we hold about you.
  • Deletion – to request that we delete your personal information.
  • Correction – to request that we amend inaccurate information.
  • Portability – to receive a copy of your data in a transferable format.
  • Communication preferences – to opt out of marketing emails using the unsubscribe link provided.


If you are located in the United Kingdom or the European Economic Area, you may also have additional rights:

  • Objecting or restricting processing – you may ask us to stop or limit how we use your data.
  • Withdrawing consent – you can withdraw your consent at any time, where applicable.


You may exercise these rights by contacting us at service@elvorahouse.com.
We will verify your identity before processing your request, as required by law, and respond within the applicable time limits.
You will not be discriminated against for exercising your rights.

Complaints


If you have concerns about how we handle your personal information, please contact us first at service@elvorahouse.com.
You also have the right to file a complaint with your local data protection authority — for example, the Information Commissioner’s Office (ICO) in the UK (https://ico.org.uk/) or one of the supervisory authorities listed on the European Data Protection Board website (https://edpb.europa.eu/about-edpb/board/members_en).

International Data Transfers


Your information may be transferred, stored, and processed outside your country of residence.
When transferring data outside the UK or EEA, we rely on approved legal mechanisms such as the EU Standard Contractual Clauses or UK-specific equivalents, unless the destination country is deemed to offer an adequate level of protection.

Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
Any updates will be posted on our website, and the “Last updated” date will be revised accordingly.

Contact Us


If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: service@elvorahouse.com
Business name: ElvoraHouse


For the purposes of data protection laws, ElvoraHouse is the data controller responsible for your personal information.